FAQ’S

 

 

Apart from your online store where else can we visit you?
We have a permanent space at Altrincham Market 5 days a week. We are open 10- 4pm and closed Monday’s and Wednesday’s. You can also visit us at our showroom in Bolton, but we advise you to contact us first should you wish to visit. Please see further details here.

When are you available to speak on the phone?
We can be contacted on 07985634529 between the hours of 9am and 6pm from Monday to Sunday to answer any of your queries. Alternatively you can email us contact@room356.co.uk at any time and we will make sure we get back to you as soon as possible.

How long does it take from placing an order to receiving the goods?
We aim to dispatch orders of items that are in stock and sent to mainland UK within 2-5 working days of an order being placed. Larger items will be sent by 24 hour courier. Alternatively you can select our express delivery at checkout. If you would prefer another service including Saturday delivery please contact us for a quote via contact@room356.co.uk or telephone.

Do you ship worldwide?
Yes we offer this service. Some items are not suitable for worldwide shipping as they are fragile but this will be highlighted on the product page. For more information please go to our Delivery and Returns section. Please note that Delivery prices may differ from the delivery costs at checkout due to the weight and size of your parcel. We will be in touch before we ship the order to inform you of the exact delivery costs should they differ.

Is Gift wrap included on all Room 356 items and how do I request this service?
Yes this is a complimentary service and can be requested as an option at the checkout. Please note that some items cannot be fully gift wrapped due to their size and shape but we include Room 356 stickers, labels and ‘with compliments cards’ to make your order extra special and personalised.

Can I choose the date I would like to take delivery of my order?
Yes for mainland UK. All you need to do is include this information along with your order. We can deliver on any weekday of your choosing, excluding Bank holidays. If you would like a Saturday delivery please send an email to contact@room356.co.uk and we will provide you with a quote for this service.

What do I do if the delivery address is different to the billing address?
When completing your order on the checkout page, enter your billing address. You can then choose if you want to deliver to the same address or add an additional shipping address.

What happens if I am not at home when the delivery is made?
You will receive an email once your order has been dispatched informing you of the Couriers details and the Tracking no. If you are not home when the couriers attempt delivery they will leave a calling card with their contact details so you can reschedule the delivery. If you do not contact the couriers they will return the item to us and a cost will be incurred in resending the goods.

My order hasn’t arrived even though I have been informed it has been dispatched. What should I do?
Please email us contact@room346.co.uk with your name and order no. and we will get back to you as soon as possible to resolve the issue.

What is your policy on returning an order?
Please refer to our ‘Delivery and Returns’ for full details.

I would like more information on a product, what should I do?
Simply email your questions to contact@room356.co.uk and we will get back to you as soon as possible with the information you require.

Can I order an item which is out of stock?
Yes, if an item is out of stock it can be still be ordered online or over the phone. If you would like more information on when an item will be back in stock please email us contact@room356.co.uk with the product details.

How to modify, cancel order or have provided the wrong details
Providing that your order hasn’t already been dispatched we will try our best to help you. Please notify by email contact@room356.co.uk , telephone or via our website contact form as soon as possible.

What payment methods do you accept?
We accept: Paypal, Stripe and Laybuy. Visa, Visa Debit, Visa Electron, MasterCard, Maestro, JCB, Solo and American Express. All transactions are in pounds sterling (£). If your credit card is in any other currency, the rate of exchange will be that of your card issuer and you may be charged an international fee by them. Payment online is in a secure environment.

How do I use my promotional code?
Simply enter the code on the checkout page when asked for a ‘Discount Code’. Please note only one promotional code may be used at any one time.

How much does delivery cost?
It depends on the size and weight of your item and where you would like your item delivered to. Please see our Delivery and Returns section for more details. For Mainland UK delivery starts at £1.90, £10.00 for outside of mainland UK and international shipping varies depending on country, size, weight and volume of your order.

I have forgotten my login and password or would like to change my details what should I do?
Simply go to the left hand corner and select ‘Account’, from there you can click on forgot password/login. Alternatively you can email contact@room356.co.uk if you require further assistance

How do I get Room 356 updates on sales, promotions and new products?
You can sign up to our Newsletter, follow us on social media including our Room 356 Journal.